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"Our Family Serving Customer Satisfaction. If you have recently utilized our services please take a moment to fill out our Customer Satisfaction Survey by clicking on the link below.
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ISO Results We are pleased to report that following our ISO evaluation, we continue to maintain a 4 rating in town and a 9 in outlying areas of our district. This means lower insurance costs for our taxpayers. __________________________________________ We are currently accepting applications for Volunteer Reserve Firefighters. __________________________________________ Thank you for visiting the Louisville Fire Department homepage. We hope that our site will serve as a tool for our customers and companies doing business in the district. While our site is still in its development stage, it is our ultimate goal to provide our customers with the necessary information and contacts to improve the com-munity’s fire defense programs. We understand that to improve our services requires feedback from the community, so we ask that you e-mail us your ideas and suggestions. info@louisvillefire.com The men and women of the Louisville Fire Department are proud to be an active part of the community and to provide quality emergency services. We strongly believe that delivering reliable services have a direct effect on our community’s quality of life. We ensure the quality of our services by:
Comprehensive Planning The department believes that the key to providing a “Best in Class” service is through planning. Our comprehensive plan delineates the department’s vision for the future and the financial challenges to meet these customer driven expectations. Our citizens have grown to expect services that manage “all risk” emergencies and we have organized ourselves to meet these changing expectations. More importantly, we strive to improve every citizen’s quality of life through high standards and solving the customer’s problem. Our Family Serving Your Family “Our Family Serving Your Family” is our motto and we try everyday to make it more than just a slogan. We try and live this motto every time we have contact with you and your family. It’s our belief that the quality of the care we provide is directly impacted by the quality of people we have in the department. We treat all of our customers as though they were part of our family. Financial Analysis At the request of our Board of Directors we have provided you a copy of the current budget. This document shows not only anticipated expenditures but also the goal for the budget year. FY 2008 budget. It seems as though service quality and low fiscal impact are often in contention with each other, and it’s probably safe to say that quality costs more! Yet improved service doesn’t necessarily equate directly to money spent. That said, we strive to balance spending with quality in every service we provide. Valued Members We value our members, as they are the backbone of the service we provide. We emphasize a well-trained and competent staff and we strive to have motivated and empowered members capable of delivering quality service. Respectfully, Tim Parker Chief of Department
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The Louisville Fire Protection District is dedicated to the preservation of life and property through fire prevention, fire suppression, hazardous materials response and emergency medical services support.
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